Privacy Policy

Your privacy is important to us at Castle Fresh in Arvada, Colorado. This policy explains how we collect, use, and protect your information when you interact with us online, by email, and via text message (SMS/MMS).

SMS Terms of Service (Text Messaging)

When you opt in, you agree to receive text messages (SMS/MMS) from Castle Fresh at the mobile number you provide. These messages may include:

Special offers and promotions

Coupons and discounts

Appointment reminders or service-related information

Other updates about our cleaning services

How to Opt Out

You can opt out of receiving text messages at any time. Simply reply “STOP” to any message we send.

After you text “STOP,” we may send a confirmation message to let you know you have been unsubscribed.

Once unsubscribed, you will no longer receive SMS messages from us.

If you wish to rejoin, you may opt in again by signing up on our website or replying “START” or “JOIN.”

Getting Help

If you are experiencing any issues with our text messages, you can reply with “HELP” for assistance. You may also contact us directly using the contact information provided on our website.

Carrier & Message Rates

Mobile carriers (such as AT&T and others) are not liable for delayed or undelivered messages.

Message and data rates may apply for any messages sent to you from us and from you to us.

You can generally expect to receive approximately 2–4 messages per month from Castle Fresh, unless otherwise specified.

If you have questions about your text or data plan, please contact your wireless provider.

Privacy Policy (General & Email Communications)

This privacy policy applies to contact information you provide to Castle Fresh, including your name, email address, and phone number, when:

You complete forms on our website

You engage with our online or social media campaigns

You request a quote or more information about our services

By submitting a form on our website or participating in our online campaigns, you consent to this privacy policy.

How We Use Your Information

Any information we collect from you may be used in one or more of the following ways:

To provide you with a quote for home cleaning services in and around Arvada, CO.

To send periodic marketing emails that may include specials, coupons, and other discounts or service updates.

To administer contests, promotions, surveys, or other marketing campaigns you choose to participate in.

Unsubscribing from Emails

You may unsubscribe from marketing emails from Castle Fresh at any time if you no longer wish to receive them.

Each marketing email will include an unsubscribe link or instructions on how to opt out.

Once you unsubscribe, you will no longer receive marketing emails, though we may still contact you regarding active or upcoming services you have scheduled with us.

How We Protect Your Information

All personal information is stored securely in our customer management systems.

We do not sell, trade, or otherwise transfer your personal information to outside companies, individuals, or agencies, except as required by law or as necessary to provide our services (for example, trusted service providers who assist us in operating our business and agree to keep this information confidential).

We take reasonable measures to maintain the security of your information and protect it from unauthorized access, disclosure, or misuse.

Questions About This Policy

If you have any questions about this privacy policy, our SMS terms, or how your information is used, please contact Castle Fresh directly using the phone number, email, or mailing address listed on our website.

Castle Fresh
12500 W 58th Ave., Ste 223
Arvada, CO 80002

Phone: (720) 676-6400