FAQs

Yes. And have completed full background checks.

Yes. We bring a vacuum, broom, mop, cleaning towels, and solutions including all purpose cleaner, degreaser, comet, toilet cleaner and magic erasers. If you have a specific cleaning product you’d like, simply leave it out and we’ll use it for you. NOTE: For the health and safety of our employees and clients we no longer carry toilet brushes. Please be sure to have a toilet brush placed beside each toilet you want cleaned.

Yes. if you’d like we can use only water, alcohol and vinegar in your home. If you’d prefer other green products be used you are welcome to provide them.

No. However, we do recommend you be there for your first service to give the crew a brief walk through. After that there is no need to be there.

Yes: You are welcome to provide an access code, leave a hidden key, or leave the door unlocked.

We recommend you tidy and organize prior to our arrival. We are happy to tidy for you, but do be advised that tidying will incur added time and costs. Be sure to let us know if you need tidying/organizational help so we can plan your service accordingly. If you want your oven clean, please be sure to remove the racks and run the self cleaning cycle. We recommend you squeegee any glass shower doors after each use. We also recommend you maintain your home between cleanings by cleaning up spills, food, urine, feces, vomit and blood immediately (including in the toilet).

We are happy to note your preference, but cannot guarantee a specific time for your service.

You will receive a reminder email the day prior to your service with your 1 hour arrival window.

We are happy to note your preferred team member, but cannot guarantee you will always get the same person. We do guarantee your satisfaction no matter who we send.

Yes!

Every job is scheduled for a specific amount of blocked time. If more time is needed to complete your service than was blocked, there will be added costs.

Though we are good at estimating how much time a cleaning will take, cleaning is not an exact science and we will sometimes need more time at an added cost to complete your project. The price we give you upon booking over the phone, online or in person is always an estimate.

Cleanings are generally booked over the phone or online – site unseen. Your service is booked with the expectation that you will need a single treatment on any area to be cleaned. If a lack of maintenance exists 2nd, 3rd or 4th treatments will be needed which increases the time and therefore the cost.

Call us immediately and we will send someone back at no extra charge to redo anything you are unhappy with. However, if we had recommended more time which you declined we cannot guarantee your satisfaction and will not return for free.

Yes, but we cannot guarantee everything will get done. Call us to discuss 720-446-6328

We use OdoBan PH-Neutral floor cleaner. If there is a product that you prefer we are happy to use whatever you provide.

We accept all major credit cards, Venmo and Zelle.

Aww shucks… what can we say? We simply care more and try harder than your average cleaning company. 🙂